TERMS AND CONDITIONS

• Orders will be manufactured and dispatched the same day, providing an order is placed before 3pm (1pm on Monday) Orders placed over the weekend will be dispatched the next working day.
   

  Please Note: If the wrong Shipping Address and postcode are entered we will try to contact you by phone and email but failing that your order will sit and wait until you contact us. We use the postcode system so the digits need to be entered carefully.

  Perfect Plates cannot guarantee these time scales and cannot be held responsible for postal delays with any of the carriers we use, or any other failures that are out of our control.

  Perfect Plates will not be held liable if the wrong postage method is selected. We will not be held liable if a UK delivery method is chosen and a non UK address is entered. Lost items are not deemed lost by couriers until 14 days after posting. Perfect Plates are not liable to refund or cancel the transaction once goods have been made and dispatched. Please also note that if a non signed for postage option is chosen we will not be held liable for loss and we will not replace any orders lost or missing, we will provide tracking details and the rest is up to you to follow through.

  We cannot replace or refund lost or stolen goods in transit without a full postal investigation and trying to determine what went wrong. We may also not refund or replace goods until the postal insurance pays out.

• Perfect Plates operates the website.
• Our contact telephone number is 01706 824388 and our main contact email address is martin@perfect-plates.co.uk.

• In addition to these Terms of Use, your use of our website is also governed by the following documents:
  • Our privacy policy governs our use of your information. It sets out the types of information we collect, the reasons we collect it, how we use it, where we may pass it on to any third parties, in what circumstances and for what reasons, and any other relevant information relating to our use and/or processing of your information and your rights in relation to your information.
  • Our cookies policy governs our use of cookies and similar technologies on our website. It sets out the types of cookies we use, the purposes for which we use them, the circumstances in which we may place cookies on your computer, device or browser, and other relevant information relating to cookies, such as how to change your browser preferences and settings to accept or reject cookies.
• By accessing and using our website, you agree to be bound by the terms and conditions contained in these Terms of Use, you acknowledge that we will process your information in accordance with our privacy policy, and our use of cookies and similar technologies in accordance with our cookies policy.
• If you do not agree to the terms set out in these Terms of Use, you must not use our website.

Perfect Plates will replace any goods that are damaged in transit or do not meet the quality standards that we set. If you have received damaged goods or goods that do not meet your expectations please send an email through to us with photos. All plates are quality checked before leaving our premises. We can not refund or resend without seeing photographic evidence.

The law states that:

* You must not alter, rearrange or misrepresent the letters or numbers

* Characters must not be moved from one group to the other (e.g. A242 ABC must not be displayed as A242A BC).

Offences may result in any or all of the following:

* A fine of up to £1,000

* The registration mark may be WITHDRAWN

* Full details of the requirements regarding the number plate law are included in The Road Vehicles (Display of Registration Marks) Regulations 2001. For more information click here.

4.6 Information

Perfect Plates make your number plates with the information you have entered online when you place your order. You are responsible for any information entered on to the website. Perfect Plates cannot be held responsible for any errors made by you. We are not obliged to replace items if the mistake is yours. You should always enter your plate details correctly and also your address information correctly. If you think you have entered any details incorrectly please contact us immediately but there is no guarantee that we will be able to change the details in time as the order may already be made and/or dispatched so please ensure you check the details before ordering online.

Please send “one” document from “each” list below – Required by law

We need to see one form of Identification for the person placing the order, and one form of entitlement for the registration number in relation to your order.

Confirm your identification

We need to see “one” document to confirm your identification (This is the identification for the person placing the order)

1. Driving license, whether or not issued in the United Kingdom (UK) (with or without a photo)
2. A bill issued by your electricity, gas or water supplier, a landline telephone bill, or a council tax bill (current within the last six months) or rates bill (in Northern Ireland only)
3. A bank or building society statement
4. A passport, whether or not issued in the UK?* a national identity card issued by the government of a state or territory other than the UK
5. A debit or credit card issued by a bank or building society
6. A police warrant card? or an armed forces identity card

Confirm your entitlement

We need to see “one” document to confirm entitlement for the registration number (this document doesn’t need to match the identification of the person placing the order, for instance if you are placing the order for someone else)

1. Vehicle registration certificate (V5C or V5CNI)
2. New keeper supplement (V5C/2 or V5C/2NI)
3. Certificate of entitlement (V750 or V750NI) to the number
4. Retention document (V778) – not applicable in Northern Ireland
5. A renewal reminder for vehicle tax or SORN (V11 or V11NI)
6. Temporary registration certificate (V379 or V379NI)
7. A number plate authorisation certificate (V948) with an official stamp from the Driver and Vehicle Licensing Agency (DVLA) or Driver and Vehicle Standards Agency (DVSA)
8. An electronic number plate authorisation certificate (eV948)
9. A letter of authorisation from a fleet operator (including lease or hire company) quoting the document reference number from the registration certificate

To enable us to cancel your order you will need to fill out a cancellation form and return it by post or email (This can be found on our contact page). Cancellations must be made within 30 days from when you place your order. A £5 per plate cancellation fee will apply as orders are printed immediately when you place your order. This is because the product that you purchase is bespoke to you. The registration/design therefore cannot be returned and sold to anyone else and has to be thrown in our secure trash bin and as such our products do not fall under the distance selling regulations.

If your plates arrived damaged we will always re send out a new set to full fill  the order providing evidence of the damage is shown.

• We reserve the right to update these Terms of Use, our privacy policy, our cookies policy and any other documentation referred to in any of these documents from time to time. We may change our Terms of Use and other documentation for any reason, including:
  • to reflect any changes in the way we carry out our business;
  • to account for any changes we make to our website, including, without limitation, any new features or functionality we provide, any adjustments to the means by which we provide notices to you, or any changes in the content, purpose or availability of the website;
  • to accurately describe our current data-processing activities so that you are kept up to date with our latest practices;
  • to inform you of any changes in the way that we use cookies or similar information-gathering technologies; or
  • to ensure that our documentation complies and remains compliant with any and all current and future applicable laws, regulations and official guidance.
• If required by law, we will provide you with notice of any changes in these Terms of Use or the other documentation referred to in them by posting a notice on the website and/or by posting an updated version of these Terms of Use or other such documentation on our website with a new effective date stated at the beginning of them.
• By continuing to access our website after we have updated our Terms of Use, terms of sale, and/or user content agreement, you agree to be bound by those updated versions. You also acknowledge that by continuing to access our website after we have updated our privacy policy and/or our cookies policy, that the practices set out in those updated policies will apply to our handling of your information and our use of cookies and similar technologies.
• You must check these Terms of Use and all other documentation referred to in them each time you access our website in order to ensure that you are aware of the terms that apply to you at that time.
• The date that these Terms of Use and/or any other documents (including our privacy policy and cookies policy) were last amended is set out at the top of that document and is referred to as that document’s “effective date”.

• The content on our website is provided for your personal, private and non-commercial use only. You may print or share the content from our website for lawful personal, private and non-commercial purposes, and you may also make others within your organisation aware of the content on our website. You may not otherwise extract, reproduce or distribute the content of our website without our prior written consent.
• Whenever you print, download, share or pass on content from our website to others, you must not make any additions or deletions or otherwise modify any text from our website, you must not alter or change any images, media or graphics from our website in any way, you may not remove any accompanying text from such images, media or graphics, and you must ensure that all content passed on to any third party is an accurate representation of the content as it appears on our website.
• You are prohibited from using any robots, spiders, data mining or scraping technology or any similar third party tools for the extraction or reproduction of any data or content from our website without our prior written consent.
• Whenever you pass on any content or materials from our website to anyone, you must acknowledge us as the authors of such content or materials (or any other authors wherever credited by us) at the time when you pass on such content or materials.

• We do not guarantee that our website does not contain viruses or other malicious software.
• We shall not be responsible for any bugs or viruses on our website, or any software that might be transferred to your computer from our website, or any consequences which the presence or operation of such programs may have.
• You must ensure that you have in place up-to-date and effective anti-virus protection on your computer or other browsing device.
• You must not upload or otherwise introduce to our website any viruses, malware, spyware, adware, Trojan horses, worms, logic bombs, time bombs, keystroke loggers or any other programs or code that is harmful or malicious.
• You must not use any third parties, software or technology to attempt to gain unauthorised access to our website, our servers, systems, hardware, software or data.
• You must not attempt to perform any denial of service type attack on our website.
• You must not perform any action which would contravene the Computer Misuse Act 1990.
• We may report any breach or suspected breach of this clause 11 (Viruses and other harmful content) to the relevant authorities and may disclose your identity.

• You must not reproduce, duplicate, copy or resell any part of our website or any content from our website, save and except to the extent expressly permitted in these Terms of Use.
• You must not, without our prior written consent, access, interfere with, damage or disrupt in any way our website or any part of it, our systems, any of our hardware or equipment or any networks on which our website is hosted, any software that we use to create or modify the website or to make the website available to you, or any hardware, equipment, network, server, software or technology owned or operated by us or any third party.
• You must use our website for lawful purposes only and in accordance with these Terms of Use. You must not use our website:
  • for any purpose that is unlawful or that in any way breaches any applicable laws or regulations, whether local, national or international;
  • for any fraudulent purposes whatsoever;
  • to conduct any unsolicited or unauthorised advertising or direct or indirect marketing to anyone by any means, or to otherwise spam, communicate with or market to anyone any goods, services or business not authorised by us;
  • to upload, host or transmit any viruses, malware, adware, spyware, worms, Trojan horses, keystroke loggers, spyware, logic bombs, time bombs or any other harmful programs or code which could adversely affect the use or operation of the website, our hardware or systems, or the computers, tablets, phones or other devices of any users or other third parties, or to upload any content or materials containing any such content;
  • to communicate with, harm or attempt to harm children in any way; or
  • in any way or for any purpose that breaches these Terms of Use or the terms of any of the documents these Terms of Use refer to.
• You must not submit any information about you to us if you are under the age of 18, or about any other person who is either:
  • under the age of 18; or
  • if they are aged 18 or above, where you have not received their prior written consent to submit information about them to us.
• You must not submit to us any information which is considered ‘sensitive personal information’. ‘Sensitive personal information’ is information about you or any other person which reveals your or their racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or which is genetic data, biometric data, information which concerns your or their health, sex life or sexual orientation.
• If you accidentally or intentionally submit such information to us, you will be considered to have consented to our processing of that information on the basis of Article 9(2)(a) of the General Data Protection Regulation (Regulation (EU) 2016/769).

• 14. • We do not exclude our liability to you where it would be unlawful to do so, for example, for death or personal injury caused by our negligence. If applicable law does not allow all or any part of the below limitations of liability to apply to you, the limitations will apply to you only to the maximum extent permitted by applicable law.
      • [If you purchase goods or services from our website, different exclusions of liability may apply. These are contained in our terms of sale.]
      • SUBJECT TO THE AFORESAID, IN NO EVENT SHALL WE (INCLUDING OUR PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS) UNDER ANY CIRCUMSTANCES WHATSOEVER BE LIABLE TO YOU FOR ANY LOSS, DAMAGE (WHETHER DIRECT, INDIRECT, PUNITIVE, ACTUAL, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR OTHERWISE) COSTS, EXPENSES, LIABILITIES OR PENALTIES, WHETHER IN CONTRACT, TORT, BREACH OF STATUTORY DUTY OR OTHERWISE, WHETHER FORESEEABLE OR UNKNOWN, ARISING FROM, IN CONNECTION WITH OR RELATING TO:
        • YOUR USE OF OUR WEBSITE;
        • ANY CORRUPTION OR LOSS OF DATA;
        • ANY INABILITY TO ACCESS OUR WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY INTERRUPTIONS, SUSPENSION OR WITHDRAWAL OF OUR WEBSITE (FOR ANY REASON WHATSOEVER);
        • ANY USE YOU MAKE OF ANY CONTENT OR MATERIALS ON OUR WEBSITE, INCLUDING ANY RELIANCE YOU MAKE ON SUCH CONTENT OR MATERIAL;
        • ANY LOSS OF SAVINGS, PROFITS, SALES, BUSINESS OR REVENUE;
        • ANY LOSS OF REPUTATION OR GOODWILL;
        • ANY LOSS OF SAVINGS;
        • ANY LOSS OF A CHANCE OR OPPORTUNITY; OR
        • ANY OTHER SECONDARY, CONSEQUENTIAL OR INDIRECT LOSSES,

  AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE, WITHOUT LIMITATION, YOU ASSUME AND SHALL BE LIABLE FOR THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION IN THE EVENT OF ANY SUCH LOSS, DAMAGE, COSTS, EXPENSES, LIABILITIES OR PENALTIES ARISING.

  • WE SHALL NOT BE LIABLE FOR ANY DAMAGE THAT YOU COULD HAVE AVOIDED BY FOLLOWING OUR ADVICE TO APPLY AN UPDATE OFFERED TO YOU FREE OF CHARGE OR FOR DAMAGE THAT WAS CAUSED BY YOU FAILING TO CORRECTLY FOLLOW INSTALLATION INSTRUCTIONS OR TO HAVE IN PLACE THE MINIMUM SYSTEM REQUIREMENTS ADVISED BY US.
  • You specifically agree that we shall not be liable for any content or the defamatory, offensive or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you.
  • YOU AGREE THAT IN THE EVENT THAT YOU INCUR ANY DAMAGES, LOSSES OR INJURIES ARISING OUT OF, OR IN CONNECTION WITH, OUR ACTS OR OMISSIONS, THE DAMAGES, IF ANY, CAUSED TO YOU ARE NOT IRREPARABLE OR SUFFICIENT TO ENTITLE YOU TO AN INJUNCTION PREVENTING ANY EXPLOITATION OF ANY WEBSITE, SERVICE, PROPERTY, PRODUCT OR OTHER CONTENT OWNED OR CONTROLLED BY US, AND YOU WILL HAVE NO RIGHTS TO ENJOIN OR RESTRAIN THE DEVELOPMENT, PRODUCTION, DISTRIBUTION, ADVERTISING, EXHIBITION OR EXPLOITATION OF ANY WEBSITE, PROPERTY, PRODUCT, SERVICE, OR OTHER CONTENT OWNED OR CONTROLLED BY US.
  • To the extent that any of the provisions of this clause 14 (EXCLUSIONS AND LIMITATIONS OF LIABILITY) are unenforceable as outright exclusions of liability, they shall be construed as limitations on liability, limiting our liability to you to the maximum extent permitted by law.